OUR COMMITMENT TO PRIVACY
THE INFORMATION WE COLLECT
We collect only personal information that is relevant and necessary to the purpose of the Site and Services. This information allows us to provide you with a personalized and efficient experience. We collect the following types of information from our users:
A. Personally Identifiable Information
User Account Registration: In order for you to use parts of the Site or the Services you may have to complete a registration form and create a user account (a “User Account”). As part of this registration process and in other circumstances, such as participation in promotional offers, we may require select personally identifiable information (“Personally Identifiable Information”) such as your name, e-mail address, address, phone number, password, and business name (if applicable).
Order Information: For each order you place through the Site and/or Services, you will be required to provide certain information, including, but not limited to full name phone number and shipping address (collectively, the “Order Information”). If you do not have a User Account, you may be required to provide additional information, including, but not limited to username, password and payment information.
Payment Information: If you are entitled to payment by Chickapea or make payment to Chickapea, Chickapea may require and may receive certain financial information in order to make payment to you or to receive payment from you, including, but not limited to relevant third-party payment processor account information, direct deposit banking information, or other information required to facilitate payment to you (the “Financial Information”). Rest assured that Chickapea will not share your Financial Information with any third-party except as required in order to facilitate such payments in accordance with your agreement with Chickapea.
Non-Provision of Information: Please note that you can choose not to provide us with certain Personally Identifiable Information, but then you may not be able to take advantage of all of the Services or access all parts of the Site.
B. Non-Personally Identifiable Information
From time to time, we may also ask you to provide us with non-personally identifiable information, that is, data that is not intended to allow us to identify you personally, such as your first name, birthday or postal code. This information may be aggregated and used for our internal purposes or for creating reports for third-party advertisers and partners, or otherwise shared with third parties for any lawful purpose, without your permission. No third party is intended to be able to know who you are as a result of the use of this information.
In addition to our use of non-personally identifiable information as described herein, we may permit certain third-party companies to help us tailor advertising that we think may be of interest to you based on your use of the Services and to otherwise collect and use non-personally identifiable data about your use of the Site and/or Services.
3. Passive Gathering of Information Electronically
We receive and store certain types of information whenever you interact with the Site or the Services. Chickapea and its authorized agents automatically receive and record certain “traffic data” on their server logs from your browser, including your IP address, cookie information, and the page you requested. Chickapea uses this traffic data to help diagnose problems with its servers, analyze trends and administer the Site and the Services.
CHANGING YOUR INFORMATION
You can change your personal information at any time by visiting “My Account” and clicking “View Addresses” and then choosing the Edit option.
REMOVAL OF INFORMATION
Upon request, Chickapea will use its commercially reasonable efforts to delete your personal information from the Site and our databases. Notwithstanding the foregoing, it may be impossible to delete all of your information without some residual (non-personally identifiable) information stored in backups and records of deletions. You can e-mail us at email@example.com to request that your personal information be deleted from the Site and our servers. Please note that you may not be able to access the Site or the Services after we have deleted your information.
HOW WE USE INFORMATION INTERNALLY
When you provide us with your information, we may use such information for a number of purposes, including:
DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION TO THIRD PARTIES
Rest assured that we neither rent nor sell your Personally Identifiable Information to anyone and that we will share your Personally Identifiable Information only as described below. Note that if we intend to use your Personally Identifiable Information for purposes not identified herein, these other purposes will be described to you at the time of collection or before using such information. We will not use your Personally Identifiable Information for any purpose for which we do not have your consent.
A. Fulfilment of Services
We may retain other companies and individuals to perform certain functions on our behalf. Examples include, but are not limited to, companies and individuals who: (i) administer the Chickapea accounts; (ii) process payments; (iii) conduct surveys or promotional activities; (iv) deliver products or services; or (v) provide customer support, web hosting, internet service, and data analysis. Such third parties may be provided with access to information needed to perform their functions but may not use such information for any other purpose.
B. Protection of Chickapea and Others
C. Business Transfers
In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that are transferred. Moreover, if Chickapea, or substantially all of its assets, were acquired, user information would be one of the assets transferred.
D. Chickapea Personnel
Chickapea personnel and authorized consultants and/or contractors may have access to Personally Identifiable Information, where such access is necessary in the normal course of the Chickapea business.
IMPORTANT DISCLOSURES, PRACTICES AND CONTACT INFORMATION
A. Third Party Links
We are not responsible for the practices employed by web sites linked to or from our Site or Services, nor for the information or content contained therein. Please remember that when you use a link or go from our Site or Services to another web site, including those sites that have a link on our Site or Services, you are subject to that other web site’s own rules and policies. Please read over those rules and policies before proceeding.
B. Data Security
We maintain a variety of commercially reasonable safeguards designed to protect your Personally Identifiable Information from unauthorized access and disclosure. For example, we use industry accepted tools and techniques to protect against unauthorized access to our systems.
You should be aware, however, that Chickapea has no control over the security of other web sites on the Internet that you might visit, even where such other site is linked to our Site or Services. If you share your computer or use a computer that is accessed by the general public, remember to sign off and close your browser window when you have finished your session. This will help to ensure that others cannot access your information.
We want you to feel confident using the Site and Services. However, no system can be completely secure. Therefore, although we take commercially reasonable steps to secure your information, we do not promise, and you should not expect, that your information, searches or other communications always will remain secure. In the event of a breach of the confidentiality or security of your information, we will notify you if reasonably possible and as reasonably necessary so that you can take appropriate protective steps. We may notify you under such circumstances using the e-mail address(es) we have on record for you. You should also take care with how you handle and disclose your information.
You must be the age of majority in your jurisdiction or older to register to use the Site or Services. As a result, Chickapea does not intentionally collect information about children under the age of 13. If we learn that Chickapea has collected information from a child under the age of 13, we will delete that information as quickly as possible. If you are under the age of majority in your jurisdiction, you are not permitted to use the Site and the Services or to give information about yourself to the Site.
D. Non-Secure Website Areas
You should be aware that if you voluntarily disclose Personally Identifiable Information on non-secure areas of Site, that information can be collected and correlated and used by third parties and may result in unsolicited messages from third parties. Such activities are beyond the control of Chickapea and you are solely responsible for your activities in this respect.
E. Users from Outside Canada
The Site is hosted by Shopify Inc. (“Shopify”). All data is stored through Shopify’s data storage services, databases and general Shopify applications. Shopify stores all data on a secure server protected by a firewall.
When you access or use the Site and/or Services, Chickapea may use industry-wide technologies such as “cookies” and Flash (or similar technologies), which stores certain information on your computer (“Local Storage”) and which will allow us to enable automatic activation of certain features and make your Site or Service experience much more convenient and effortless. The cookies used by the Site or Service are created per session, does not include any information about you, other than your session key and are removed as your session ends (usually after 24 hours). It is easy to prohibit the Local Storage. Most browsers will allow you to erase cookies from your computer’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. In order to erase or disable the Local Storage option in Flash you should use the settings option of Flash according to the specific instructions provided by the technology provider. However, if you block or erase cookies, or change the settings of Flash, your online experience may be limited.
We also use certain third-party cookies. These are a different kind of cookies, stored on your computer by third parties, rather than by Chickapea. This kind of cookie is only read (and not altered by the Service) each time you visit the Service, and also when you visit certain websites or applications that uses similar cookies. Third-party cookies usually store only Non-personally identifiable information, such as the web pages you have visited, the duration of your browsing, etc.
The Cookies we use are listed below. We’ve listed them here so that you can choose if you want to opt-out of cookies or not.
H. Contacting Us
This website is subject to the Personal Information Protection and Electronic Documents Act. This legislation closely regulates our handling of your personal information. You can find more information on this Act through the Government of Canada site, http://www.canada.gc.ca. If you are not satisfied with our response to your privacy concerns, you may wish to contact the Privacy Commissioner via http://www.privcom.gc.ca/ or by calling 1-800-267-0441.